Tea Universe Terms and Conditions of Trade
1. Introduction
1.1. These terms and conditions govern the sale and supply of products by Tea Universe ("the Company") to you ("the Customer") and constitute the entire and only agreement between us in relation to the sale and supply of products.
1.2. By placing an order with Tea Universe, you agree to be bound by these terms and conditions. Please read them carefully before placing your order.
2. Ordering
2.1. Orders can be placed via our website, email, or telephone. By placing an order, you are making an offer to purchase our products subject to these terms and conditions.
2.2. The Company reserves the right to accept or reject any order in its sole discretion. Orders are only considered accepted when the Company confirms acceptance in writing or dispatches the products.
3. Pricing and Payment
3.1. All prices listed on our website or provided via other communication channels are in GBP (British Pounds) and inclusive of VAT (where applicable) unless otherwise stated.
3.2. Payment for orders must be made in full at the time of placing the order. We accept payment via major credit/debit cards and other payment methods specified on our website.
3.3. The Company reserves the right to change prices without prior notice. However, such changes will not affect orders for which we have already sent an order confirmation.
4. Delivery
4.1. Delivery charges and estimated delivery times are specified on our website and may vary depending on the delivery location and shipping method selected.
4.2. While we make every effort to ensure timely delivery, we shall not be liable for any delays beyond our control, including but not limited to acts of nature, transportation delays, or customs clearance delays.
4.3. Upon delivery, the Customer must inspect the products and notify the Company of any damages or discrepancies within 48 hours of receipt.
5. Returns and Refunds
5.1. If you wish to return a product for any reason, please contact us within 14 days of receipt to arrange for return authorization.
5.2. Returned products must be in their original packaging, unused, and in a resalable condition. The Customer is responsible for return shipping costs unless the return is due to our error.
5.3. Refunds will be issued within 14 days of receipt of returned products, excluding any original shipping charges.
6. Liability
6.1. The Company's liability for any loss or damage arising from the supply of products shall be limited to the purchase price of the products.
6.2. The Company shall not be liable for any indirect, consequential, or incidental damages arising from the use of our products or any breach of these terms and conditions.
7. Governing Law and Jurisdiction
7.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
7.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Amendments
8.1. The Company reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
9. Contact Information
9.1. If you have any questions or concerns about these terms and conditions, please contact us at:
Tea Universe
07475058591